If you are a user who has ever had difficulty explaining a tech support issue to a technician, or if you are a technician who has ever had trouble understanding a user’s problem, then you need…the Windows 7 Problem Steps Recorder.

This is a nifty little feature of Windows 7 that lets you automatically record screenshots of a problem you are having.  After the screenshots are recorded, Windows zips them up so you can send them to a technician, who can unzip them and view them in a browser.

To use the Problem Steps Recorder:

1. Type PSR in the Start Menu search box.
2. Windows will display the Problem Steps Recorder:



3. Click the Start Record button.
4. Perform all the steps you want to record.
5. Click the Stop Record button.
6. Windows will offer to save all the steps and screen shots in a zip file.
7. The zip file will contain an MHT file which can be viewed in any browser.